Terms of service

Terms of Service

Last Updated: May 12, 2026

OVERVIEW

Welcome to Backwoods Goat Milk Products. We’re a small family business dedicated to creating handcrafted goat milk soaps, bath and body products, lotions, shampoo bars, solid dish soaps, laundry soaps, CBD products, and other natural goods with care and attention to detail.

This website is operated by Backwoods Goat Milk Products. Throughout the site, the terms “we”, “us” and “our” refer to Backwoods Goat Milk Products. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, policies, and notices referenced here or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content. Please read these Terms carefully before using our website. If you do not agree to all terms and conditions, you may not access the website or use any Services.

Any new features or tools added to the current store will also be subject to these Terms. We reserve the right to update or modify these Terms at any time by posting changes to our website. Your continued use of the website following any updates constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction while using the Service.

You must not transmit viruses, malware, or any code of a destructive nature.

A breach or violation of any Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We work hard to provide a safe and reliable shopping experience and reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across various networks and adapted to technical requirements. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Headings in this agreement are for convenience only and do not affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We strive to keep all information on our website accurate and up to date, but we cannot guarantee that all information will always be complete, current, or error-free.

The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate or timely sources.

Historical information may appear on the site for reference purposes only and may not be current.

We reserve the right to modify site contents at any time without obligation to update information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice.

We are not liable to you or any third-party for any modification, suspension, price change, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Many of our products are handcrafted and made in small batches using natural ingredients. Because of this, colors, swirls, textures, designs, and scent strength may vary slightly from batch to batch. These natural variations are normal and are part of the handmade nature of our products.

Certain products or Services may be available exclusively online through the website and may have limited quantities. Products are subject to return or exchange only according to our Refund Policy:
https://backwoodsgoat.com/policies/refund-policy

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be completely accurate.

We reserve the right to limit sales of products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We may also limit quantities of products or discontinue products at any time without notice.

We do not guarantee that the quality of any products, Services, information, or materials purchased will meet your expectations or that any Service errors will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

To help protect our business and customers, we reserve the right to refuse or cancel any order at our discretion. This may include limits on quantities purchased per person, household, or order.

If we make changes to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at checkout.

You agree to provide current, complete, and accurate account and purchase information for all transactions made through our store.

For more information, please review our Refund Policy:
https://backwoodsgoat.com/policies/refund-policy

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

These tools are provided “as is” and “as available” without warranties or endorsements of any kind. Your use of optional third-party tools is entirely at your own risk and discretion.

Any future features, Services, or tools added to the website will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, or Services available through our website may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites and assume no liability for third-party materials, products, or Services.

Please review the policies and practices of any third-party website before engaging in transactions with them.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us comments, suggestions, creative ideas, reviews, or other submissions, you agree that we may use, edit, publish, and distribute them without restriction.

We are under no obligation to:

  1. Maintain comments in confidence;

  2. Pay compensation for comments; or

  3. Respond to comments.

We may monitor, edit, or remove content that we determine to be unlawful, offensive, defamatory, obscene, or otherwise objectionable.

You agree that your submissions will not violate any rights of third parties or contain unlawful, abusive, or malicious material.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy:
https://backwoodsgoat.com/policies/privacy-policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors and update information or cancel orders at any time without prior notice.

We undertake no obligation to update or clarify information except as required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content:

  • for unlawful purposes;

  • to violate laws or regulations;

  • to infringe intellectual property rights;

  • to harass, abuse, or discriminate;

  • to submit false or misleading information;

  • to upload viruses or malicious code;

  • to collect personal information of others;

  • to spam, phish, crawl, scrape, or interfere with security features.

We reserve the right to terminate your use of the Service for violating prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

While we work hard to provide reliable Service and quality products, we cannot guarantee uninterrupted or error-free operation of the website or Services.

You expressly agree that your use of the Service is at your sole risk. The Service and all products and Services delivered through it are provided “as is” and “as available” without warranties of any kind, express or implied.

In no case shall Backwoods Goat Milk Products, our directors, officers, employees, affiliates, agents, contractors, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or damages of any kind, including lost profits, lost revenue, lost savings, data loss, or consequential damages arising from your use of the Service or products purchased through the Service.

Because some jurisdictions do not allow limitations on liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Backwoods Goat Milk Products and our affiliates, employees, contractors, suppliers, and partners from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by either you or us.

We reserve the right to terminate or suspend access to our Services at any time if we believe you have violated these Terms.

Any obligations or liabilities incurred before termination shall survive termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service and any policies posted on this site constitute the entire agreement between you and Backwoods Goat Milk Products regarding use of the Service.

Failure to enforce any provision shall not constitute a waiver of that provision.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Maine, United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Continued use of the website following changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Backwoods Goat Milk Products
753 Bowerbank Road
Bowerbank, ME 04426
United States

Email: cindi@backwoodsgoat.com
Phone: 207-270-2538